Report bugs, questions or feedback via the ticket system. Support and admins can reply, manage internal follow-up and send updates back through the support conversation itself and optional push notifications.
How it works
- Open the separate `Support` menu item to review your tickets or create a new one.
- Choose a category (bug, question, feedback or other), select the related module if needed, and describe your issue as specifically as possible.
- You can optionally add a reference such as an order id, screen name or short context, plus a screenshot if that helps.
- After submission you immediately receive a ticket number and your ticket appears in your support overview, where support can reply and create internal todo tasks.
- When support replies or the ticket status changes, you see that directly inside the same support conversation and can optionally receive a push notification (if notifications are enabled).
- The Support menu item shows a badge as soon as a ticket gets a new support reply or status update since your last visit to the support overview.
- Support uses statuses such as new, triage, in progress, waiting for player, blocked and resolved to track your report internally.
Tips
- Always include your country, action and exact error message; this speeds up fixes for developers.
- Use one ticket per issue type so the todo list and follow-up stay clear.